Our Commitment to Your Satisfaction

At Urban Nomad, we understand that every explorer’s journey is unique. Just as our coastal-urban transition wear is designed for reliability and performance, our returns process is built on transparency and ease. If your gear doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your Urban Nomad gear fits your adventurous lifestyle perfectly.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • With all tags attached
  • In original packaging
  • Free from any odors, stains, or damage
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Hats & Beanies (due to close head contact)
  • Knit Tees with visible signs of wear
  • Swimwear and Boardshorts if the hygiene liner has been removed or tampered with
  • Items from Eco Collection and Eco-Lastics that show signs of use
  • Any personalized or custom items from our Creators Collection

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Hello Urban Nomad Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return/Exchange: [List items with sizes and quantities]

Reason for Return: [Size issue, damaged item, wrong item received, etc.]

Preferred Resolution: [Refund / Exchange for Size [Size] / Exchange for Item [Item Name]]

Contact Information: [Your Name and Phone Number]

Thank you,

[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and address
  • Any additional instructions specific to your return

Step 3: Package and Ship Your Return

Please include:

  • All items in original condition
  • Original tags and packaging
  • Copy of your order confirmation or receipt
  • Return authorization number clearly visible on the package

Step 4: Return Shipping

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

Timeline

Once we receive your return:

  • Processing Time: 3-5 business days to inspect returned items
  • Refund Initiation: Within 2 business days after approval
  • Funds Availability: 5-10 business days depending on your payment method and bank

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original card
  • PayPal: Refunded to your PayPal account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Exchanges are subject to availability

Need Assistance?

Our customer service team is here to help you navigate the returns process smoothly, just as our gear helps you navigate coastal and urban environments.

Email: [email protected]

Address: 857 Hardman Road, White River Junction, US 05001

Response Time: 1-2 business days

Just as our collections bridge coastal performance with urban sophistication, our returns policy bridges your desire for perfect gear with our commitment to your complete satisfaction. Continue your journey with confidence.

Continue your journey with Urban Nomad.