About Urban Nomad
Who is the Urban Nomad customer?
Urban Nomad is designed for the modern explorer who seamlessly transitions between coastal adventures and urban environments. Our customers are active individuals who value both performance and style – whether they’re catching waves at dawn or navigating city streets.
What is Urban Nomad’s design philosophy?
We bridge the gap between coastal performance and urban sophistication. Our clothing is designed for your nomadic lifestyle, offering versatile pieces that perform in any environment while maintaining a refined aesthetic.
Products & Collections
What types of products does Urban Nomad offer?
We offer a comprehensive range of coastal-urban transition wear including:
- Performance wetsuits (7 Seas, High Seas collections)
- Boardshorts and hybrid shorts
- Eco-conscious collections (Eco Collection, Eco-Lastics)
- Outerwear (jackets, fleece & hoodies)
- Accessories (bags, hats & beanies)
- Special collections from creators like Chris Miyashiro and Jack Soren
- Apparel for the whole family (Men’s, Boys, Kids)
Do you offer eco-friendly products?
Yes! We’re committed to sustainability through our Eco Collection, Eco Shorts, and Eco-Lastics lines. These products are designed with environmentally conscious materials and production methods.
What are your signature collections?
We’re proud to feature unique collaborations including the Chris Miyashiro Collection, Jack Soren Collection, and our Creators Collection – each offering distinctive styles that reflect the spirit of coastal-urban living.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods designed for your journey:
- Standard Shipping ($12.95): Uses DHL or FedEx with delivery in 10-15 days after shipping
- Free Shipping: Available on orders over $50 using EMS with delivery in 15-25 days after shipping
How long does order processing take?
We carefully prepare each order at our facility, which typically takes 1-2 business days before shipping.
Do you ship internationally?
Yes, we offer global delivery! However, we currently cannot deliver to some remote areas and parts of Asia. Please check during checkout if we can deliver to your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number so you can follow your package’s journey from our hands to your next adventure.
Why might delivery times vary?
Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control. We appreciate your understanding and patience.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your items. Products must be in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and provide a return authorization if applicable.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.
Do you store my credit card information?
For your security, we do not store complete credit card information on our servers. Payment details are handled by our secure payment partners.
Account & Technical Support
How do I create an account?
You can create an account during checkout or by visiting the account registration page on our website. Having an account allows you to track orders, save preferences, and speed up future purchases.
I forgot my password. What should I do?
Use the “Forgot Password” feature on the login page. We’ll send instructions to your registered email address to reset your password securely.
How can I update my account information?
Log into your account where you can update your personal information, shipping addresses, and communication preferences at any time.
Still Have Questions?
Our customer service team is here to help you with any additional questions about our products, shipping, or your order.
Email us at: [email protected]
We’re committed to making your Urban Nomad experience as effortless as wearing our gear during your coastal-urban transitions.